Hailo and mytaxi joined forces in late 2016, creating Europe's largest taxi app

As a result of the recent merger between Hailo and mytaxi, we have rebranded our business in London to mytaxi.

We're also asking our passengers to download the fantastic new mytaxi app to replace Hailo. With just one app you can access licensed taxis in over 50 cities across Europe.


What do you need to do?

  • Download mytaxi, using your Hailo log in details. 
  • e-Hail a cab!

When you open the mytaxi app, all of your Hailo account details will have been automatically synchronised and you will be ready to hail a taxi immediately!

For more information, please see our FAQs below or contact us by email at uk.support@mytaxi.com.


What's happening?

In late 2016, Hailo merged with mytaxi to create Europe's leading taxi app, operating in over 50 cities. As a result, we have now completely rebranded Hailo to mytaxi.

What do I need to do?

Simply download the mytaxi app and log in using your Hailo details. We've transferred all of your details over for you. 

Do I need to register again?

No. After installing mytaxi, when you open the app you can log in with your Hailo details and you'll be ready to start hailing taxis immediately. 

What new features can I find on the mytaxi app?

Favourite Driver: If you get exceptional service from a driver, favourite them at the end of your journey and this makes it more likely they will pick you up again in the future. So, whether it's great shortcut knowledge or simply impressive banter, you can save that driver for another journey.

Share Location: Let friends & family members know your whereabouts and ETA by sharing your journey details with them. This feature can help put minds at rest, but is also particularly useful for letting friends know what time to have your cup of tea ready.

Prebook: You can now prebook your trip with as little as 15 minutes notice, so if you're just finishing off that meeting, coffee or a stronger refreshment and you need a taxi waiting to whisk you away at a specific time, just let us know.

What is happening to the Hailo app?

The Hailo app will no longer work for you from now on. 

What is happening to the Hailo brand?

The Hailo brand will be joining the Hailo app in the retirement home and we're running a major marketing campaign to let you all know that we have rebranded to mytaxi.

What do I do if I have a problem?

Assuming the answer to your problem is not within these FAQs, please drop us a line on uk.support@mytaxi.com and we'll get back to you shortly.

How do I book a taxi?

Simply open the mytaxi app and tap 'Order a Taxi'. If you'd like to book for a certain time, specify your destination and select your method of payment, click 'Prebook and Options'.

Can I book a 6 seater taxi?

Open the mytaxi app and select Prebook and Options > Add-ons > Multi-Seater. You can select either a normal five seater black cab or the six seater Mercedes Vito option. Both are fully licensed, insured 'black cabs', but the Mercedes Vito may be better for larger groups (or those with lots of shopping!).

How do I see my trip history?

Open the mytaxi app and select the profile button on the top right-hand corner. Tap on trips.

What do I do if I have lost property in a mytaxi?

If you have lost some of your personal property and the driver has left your drop-off point already, please contact our Customer Support team on uk.support@mytaxi.com.

How do I change my payment method?

Open the mytaxi app and select Prebook and Options. Tap on the card option.

Can I pay with a pre-paid card?

Sorry, we don't accept pre-paid cards at this time. 

Does mytaxi operate a minimum fare policy during peak hours?

Yes - A minimum £10 fare is charged on all journeys outside of the hours of 10am - 5pm (Mon-Fri) and at all times on Saturday and Sunday.

How do I use a promo code?

Open the mytaxi app and select Prebook and Options. Tap on the card option and select Promo Code in Settings. Please note that Hailo promo codes will not work in mytaxi and vice versa. If you have an old Hailo promo code, you will need to use it in the Hailo app or lose the credit altogether.

Will my data be safe?

We are absolutely committed to treating our passengers' data with the utmost importance. Our full Privacy Policy can be found here for more information. 

What happens to the data I had stored on Hailo?

The data related to your Hailo account, including your login information, profile, address, registered payment information and any other stored information has been seamlessly transferred to your new mytaxi account. This takes just a couple of minutes and has been automated to remove the hassle for you. Unfortunately, your Hailo trip history will NOT be transferred to the new mytaxi app.

I'm not able to transfer my Hailo account for some reason, what should I do?

If you are having trouble transferring your Hailo account, please contact us on uk.support@mytaxi.com.

What if I already have a mytaxi account?

If you already have a mytaxi account, then you will simply be asked to log in to mytaxi as normal.

We hope we have answered any questions that you might have, but if you're still struggling, please don't hesitate to get in touch on uk.support@mytaxi.com.