Welcome

mytaxi update for Hailo Business clients

So what's happening?
Hailo has merged with mytaxi to create Europe's largest taxi app, offering licensed taxis in over 50 cities. It makes sense to have one easily recognisable brand rather than two, so we're rebranding the Hailo part of the business in UK, Ireland and Spain to mytaxi. 


Meantime it’s business as usual here in London. Your trusty black taxis are ready and waiting to get you where you need to be… on time, safe and in style. Watch our short video here.


Can I still use my Hailo Business account?
Yes, just continue to use your Hailo Business account, online booking tool and app as normal for now. We will be moving your Hailo Business account to a new mytaxi one in April with a new online booking tool and new mytaxi phone app.


What do I need to do?

To prepare for your account move please take a few moments to review your current Hailo Business account information and confirm/update your company details:


Login to your Hailo Business account



From your Administration panel select “Account” and the “Information” tab.

Just add in your information and "Save" any changes using the button at the top of the page.



Other than that please ask your Hailo online bookers and phone app users to hang in there! We'll be back in touch when your new mytaxi Business account is ready and let you know when you can start using the new mytaxi tools.


What does this mean for my team that use the Hailo app?

Nothing just yet. We will contact them in April when your new mytaxi Business account is live and move them across to use the new mytaxi app. To ensure your account move goes smoothly please ask your team not to download the mytaxi app until we advise them to do so.


What if my team have jumped the gun and downloaded the mytaxi app?
If your team really can’t contain themselves don’t worry. The mytaxi app will work but their activity won’t be recorded in your business account, and they won’t be able to charge journeys to the account if you have that facility in place.

Once your new mytaxi Business account is live we will be able to reconnect them.

What's happening to your Hailo taxi drivers?

Don't worry we're not leaving them behind! We're already switching our drivers across to mytaxi so you'll still have access to London's largest black taxi fleet and the same great driver team.


What if I have any questions? 

Just drop our business support team a line: business@hailocab.com or business.london@mytaxi.com